Jonathan Mills

stretching people, stretching organisations, stretching nations

Tag

trust

Dispelling suspicion through leadership trustworthiness

We don’t know who to trust anymore! Many political and some business leaders keep letting us down. In fact, they deliberately manipulate circumstances (tenders, the system, etc.) to suit their own selfish desires. Money that should have been directed to… Continue Reading →

Believable communication in times of change

The Information Technology project team seemed to be upbeat, certainly if one analysed the tenor of their weekly project reports mailed to everyone in the company. Their “Win of the Week” e-mail was a status update of progress being made… Continue Reading →

Breaking down an unhealthy silo mentality

“Nothing kills ‘one team one goal’ thinking like silos” (John G Miller, author of QBQ: The Question Behind the Question) A CEO of a large business recently shared some of his frustrations with me – he complained that he needed… Continue Reading →

The principle of trust reciprocity triumphs over bureaucracy

I sometimes get frustrated by poor customer service – no, I get frustrated all the time when it is bad, especially when I am treated with disdain. In situations like the aforementioned, I attempt to keep my cool and offer… Continue Reading →

Cultivating a sense of community at work

The door was open and I received a comforting welcome when I arrived at the potential client that morning. Whilst waiting for my presentation to the executive leadership and sipping on a needed cup of rather good coffee, I was… Continue Reading →

When your most motivated employees become quiet

Tim McClure, Professional Speaker and Brand and Leadership Consultant, noted: “The biggest concern for any organisation should be when their most passionate people become quiet”. Highly motivated individuals – their participation, their creativity and ideas and their keenness to be… Continue Reading →

All in the same boat …

The expression ‘in the same boat’ is typically construed as a negative idiom – “you say that you have run out of money – well, I am in the same boat”, meaning that I have run out of money too…. Continue Reading →

Stimulating energy for productivity

In small and large manufacturing and production-type enterprises, apart from technical issues that may occur from time to time, one of the most pertinent issues faced by leadership is getting the various teams focused and applying their energy appropriately. Modern… Continue Reading →

Managers – don’t manipulate, but rather influence

You hear it so often – stories of distraught employees who have had enough. Struggling with disempowerment and the emotional stress that goes with manipulating managers, these employees want to throw in the towel and find a “better place in… Continue Reading →

When organisations are too secretive, employee self-esteem gets damaged

I’ve been a consultant to a couple of organisations where it’s hard to get to the truth: the facts about a situation, an opportunity or a problem that they are facing. They tell you what they require and their expected… Continue Reading →

Emotional intelligence/self-awareness at its best

I am surprised how few people understand the impact of their words, presence and emotional disposition on the lives of others. There seems to be a lack of awareness, particularly amongst managers, of how words, tone and body language can… Continue Reading →

Unleashing the power of emotional intelligence

Some leaders just “have it” – the ability to resonate with how people are feeling and the skill to “work” that emotion in a trustworthy way towards a potential solution and indeed, the possibility of success in the future. Winston… Continue Reading →

When did you last have coffee with your boss?

Having coffee alone at home in the morning or at work when you are focusing on a project is fine, but when did you last have coffee with your boss? I have asked this question many times when in front of… Continue Reading →

The gift of trust is a source of inspiration

During my mid high school years, my interest in leadership development, growth and effective human interaction had been sparked by a vocational guidance teacher, Gordon (Billy) Bauer. He somehow always managed to stretch minds, challenge hearts and bring out the… Continue Reading →

Pockets of excellence – identifying the real needs

I have been doing some consulting work with a multi-national company recently, a company that has over two hundred brewing and bottling facilities all over the world. The company is well established, its oldest plants being almost two hundred years… Continue Reading →

Making training “stick” with your staff

In my travels to a variety of organisations, both locally and abroad, I have been amazed at how much training actually takes root amongst management and staff in spite of mitigating circumstances – almost as if people in general actually… Continue Reading →

The development of high-trust leadership

On a rainy night in Edwardian London, the opera patrons are waiting under the arches of Covent Gardens for cabs, when a little Cockney flower girl, Eliza Doolittle, runs into a young man called Freddy. She admonishes him for spilling… Continue Reading →

Technology mythology that may hinder a quest for growth

The 20th century will probably be remembered for many things – two world wars, the hippy (peace) movement, democracy, the establishment of human rights, the space age, global financial crises,  exploration and the subsequent growth in knowledge. Perhaps, however, it… Continue Reading →

Challenging paradigms to stimulate on-going learning in teams

Professor Reginald Revans developed the concept of action learning. It originated with his experience training as a physicist at the University of Cambridge. In his interactions with this bright group of scientists, several of whom won Nobel prizes at a… Continue Reading →

Accurately utilising existing motivation for productivity

Having the opportunity of consulting and working within a number of industry sectors and various companies in many parts of the world, I am continually intrigued by the “motivation questions” that are so often asked – how can we motivate… Continue Reading →

Conducting crucial & candid conversations with staff

Employee engagement is essential to keep staff motivated, increase business results and enhance staff retention. When I worked for a banking corporation many years ago, I attempted to spend time with each of the individuals who reported to me, primarily… Continue Reading →

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