Jonathan Mills

stretching people, stretching organisations, stretching nations

Tag

employee engagement

There are no ‘one size fits all’ approaches to organisational transformation

“There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things” (Niccolo Machiavelli, The Prince, 1532) Transformation attempts… Continue Reading →

Leaders should be force-multipliers of commitment

‘Force-multiplication’ is a term used in military science and warfare and refers to an attribute or a combination of attributes that dramatically increases (hence multiplies) the effectiveness of an item or group, giving the troops the ability to accomplish greater… Continue Reading →

Engagement catapults the customer service ability of the organisation

“The success of your organisation doesn’t depend on your understanding of economics and organisational development or marketing. It depends, quite simply, on your understanding of psychology: how each individual employee connects with your company; how each individual employee connects with… Continue Reading →

Supervisors – the critical cog in the engagement gearbox

In organisations, supervisors occupy the proverbial “ham in the sandwich” position, getting pressure from above to implement objectives and deliver on targets and pressure from below over issues like available and effective resources and organisational wellness and culture concerns. Many… Continue Reading →

Overcoming the most common mistakes made by leadership in change initiatives

Businesses can be wildly successful at change – exponential results could become achievable consistently. Greater profitability, growth in market share, improved customer satisfaction, engaged employees, stakeholder commitment and product innovation all become possible once potential is tapped and actualised. Unfortunately… Continue Reading →

Granting employees their respective “voices”

“Often, poor leadership is masked by those with the loudest voices and strongest opinions” (Nick Fewings) Many employees are highly skilled, adept at problem-solving and creative in fulfilling organisational goals. Some are business builders and grow the company’s reach (brand… Continue Reading →

Caring about the emotional wellness & career security of employees

Over the past two decades, Free To Grow, a consulting company based in South Africa, has created rich, stimulating and meaningful learning experiences for well over 1 000 clients and has trained almost 90 000 people during this time. Through many years… Continue Reading →

The principle of trust reciprocity triumphs over bureaucracy

I sometimes get frustrated by poor customer service – no, I get frustrated all the time when it is bad, especially when I am treated with disdain. In situations like the aforementioned, I attempt to keep my cool and offer… Continue Reading →

When your most motivated employees become quiet

Tim McClure, Professional Speaker and Brand and Leadership Consultant, noted: “The biggest concern for any organisation should be when their most passionate people become quiet”. Highly motivated individuals – their participation, their creativity and ideas and their keenness to be… Continue Reading →

Getting back to leadership basics in business

I see it all the time – leaders abusing their power. Instead of enabling the business environment to enhance productivity and engender trust, they manipulate circumstances to suit their own needs. Because they have authority (and this is particularly true… Continue Reading →

Recognising need and acting on it

As leader, sometimes it stares you in the face – employees blatantly showing you disapproval of a decision that has been made, children voicing their disgust of having to leave a neighbourhood and social context where they have comfortably settled… Continue Reading →

Specialising in the impossible

Work is a gift! Work is not only a means to a financial end, but an opportunity for you to express your unique giftedness in special ways. In fact, Thomas Aquinas, the medieval monk and scholar once said: “Without work,… Continue Reading →

The security of family stability & structure as an example for business leadership

Growing good citizens who contribute fully within society is perhaps one of the key goals of parenthood. Children who have been raised well realise that life doesn’t revolve around them – they treat others with dignity and respect, they attempt… Continue Reading →

Doing business “as if people matter”

In the early 1990’s, Frank C Nahser, Inc., an advertising company based in Chicago, did a 450 page study entitled “What’s Really Going On?” – the study was designed to provide business with a new method of determining what’s really… Continue Reading →

All managers should be facilitators

A lady friend of mine went to go and do her regular shopping in one of the many malls that dot our cities and on this particular day, she was mugged and her handbag was snatched by an opportunist thief…. Continue Reading →

Shopping for the best boss

I am surprised at how many people hate work. Wherever I go, I come across hundreds of people who prefer the duvet rather than the desk, the coffee station rather than the computer and “five to four” rather than “five… Continue Reading →

Accurately utilising existing motivation for productivity

Having the opportunity of consulting and working within a number of industry sectors and various companies in many parts of the world, I am continually intrigued by the “motivation questions” that are so often asked – how can we motivate… Continue Reading →

Conducting crucial & candid conversations with staff

Employee engagement is essential to keep staff motivated, increase business results and enhance staff retention. When I worked for a banking corporation many years ago, I attempted to spend time with each of the individuals who reported to me, primarily… Continue Reading →

Developing a high performance culture

During the past year or so, I have been working with a number of companies on enhancing performance, and subsequently results, through refocusing these business entities on employee engagement and quality leadership processes. Creativity and strategic thinking has not just… Continue Reading →

Redefining the “big picture” …

Many years ago, I had the privilege of working in conjunction with the UNDP in Namibia as part of a team who took the government ministers away for a weekend to Walvis Bay on a leadership development exercise. The Prime… Continue Reading →

Meeting employee communication needs

I had the privilege of a trip to Buenos Aires, Argentina, in early 2012, to coach some managers whom I had trained on a previous workshop. On an off day, sitting at a roadside café drinking coffee, I noticed about… Continue Reading →

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