Jonathan Mills

stretching people, stretching organisations, stretching nations



Managers, ‘keep an eye on the weather’ of your employees

In coastal cities, particularly those where frequent cold fronts make landfall in the winter months, weather conditions are known to change rapidly. This happens to be true of Cape Town, a beautiful city located at the south-western tip of Africa… Continue Reading →

Leaders – don’t make assumptions!

“Have you ever noticed? Anybody going slower than you is an idiot and anyone going faster than you is a maniac” (George Carlin) We all seem to have a natural tendency to assume the worst in others. When we are… Continue Reading →

Helping employees overcome emotional exhaustion in the workplace

Getting bogged down by circumstances is probably not an uncommon experience for many – the stresses of life (one’s work and personal contexts) seem to close in on one and one gets “stuck”, immobilised and down-hearted. In spite of these… Continue Reading →

Leaders need to reassure their organisations when going through change

Some time ago, Microsoft announced that it would acquire the professional networking site, LinkedIn, for US$ 196 per share in an all-cash transaction valued at US$ 26.2 billion. In an e-mail to LinkedIn employees, LinkedIn CEO, Jeff Weiner, explained why… Continue Reading →

Controlling your emotions at work

Emotional expression is part of being human – emotions need to be communicated, shared and debriefed whether they are positive or negative in their origin. All emotions need resolution – joyous news needs to be celebrated together with others; sadness… Continue Reading →

Enterprise architecture and change leadership – a necessary marriage

Gartner Inc., one of the world’s leading information technology research and advisory companies, suggests that “enterprise architecture (EA) is a discipline for proactively and holistically leading enterprise responses to disruptive forces by identifying and analysing the execution of change toward… Continue Reading →

Conquering debilitating anger

For the most part, anger is a part of everyone’s lives. Handled positively, anger can act as a “red flag”, as a warning that something is wrong or as a catalyst for change. Not dealing with anger, however, gives rise… Continue Reading →

Emotional understanding and assimilation leads to behaviour change

Turbulence in the economies of countries and in the financial arena in which business plays will never cease. What may have seemed a stable environment in which to plan future growth and corresponding budgets in the past, strategies that ensure… Continue Reading →

Learning to listen

We hear the stories often – a manager complaining about employee attitudes that are not aligned to company values; a hurt parent remonstrating about a daughter or son who seems to have gone off the rails; an exhausted mother of… Continue Reading →

Turning conflict into collaboration

In life and particularly in a work context, we are often faced with situations that are “uncomfortable”, situations that may show up a weakness in us, situations that call us to “give an account” of ourselves. In these moments, the… Continue Reading →

Unleashing the power of emotional intelligence

Some leaders just “have it” – the ability to resonate with how people are feeling and the skill to “work” that emotion in a trustworthy way towards a potential solution and indeed, the possibility of success in the future. Winston… Continue Reading →

Practise reflective listening to communicate at a deeper level

What would you do if your 10 year old daughter or son came home from school one day and announced: “I’m not going to school anymore!”? You would be dumbfounded, of course, but then you may do what countless parents… Continue Reading →

“Forgetting” what lies behind …

Life is full of “curved balls” – some of them surprising and pleasantly beneficial, but others testing and even painful, to say the least. Just when we think all is turning in our favour (“things are getting better now”), some… Continue Reading →

Creating an organisational heart-beat

The Year 2000 Problem (or Y2K) was a crisis for both digital (computer-related) and non-digital documentation and data storage situations which resulted from the practice of abbreviating a four-digit year to two digits. This practice became problematic with logical errors… Continue Reading →

Becoming a head and heart contributor

“The most important, and indeed the truly unique, contribution of management in the 20th Century was the fifty-fold increase in the productivity of the manual worker in manufacturing. The most important contribution management needs to make in the 21st Century… Continue Reading →

Ignore the emotions generated by change at your peril

The current world economic context is dismal, to say the least – financial analysts and the World Bank continue to predict slow growth, volatile markets and the possibility of a longer or deeper recession than was first suggested. Governments are… Continue Reading →

Emotional intelligence – the heart of effective leadership

I used to work for a banking corporation in South Africa. As part of my role of leadership and management development for the bank, I travelled all over Southern Africa, visiting branches to train and coach current and future leaders…. Continue Reading →

Leaders – be present!

1. Absent leadership can’t address important issues. I was fascinated reading a tweet recently regarding the lack of visible and relevant leadership by the president of the country and I quote from David Kibuuka: “It is sad that I have… Continue Reading →

Identify with the emotion being expressed

I love watching soccer and religiously follow my favourite club’s exploits – FC Barcelona is “my team”. Their style, skill, finesse on the ball and the brand that they represent seem to lift the game of football to new heights…. Continue Reading →

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